We accept returns within 14 days of delivery in line with the Consumer Contracts Regulations 2013.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Must include original packaging and tags
- Proof of purchase (order confirmation/receipt) is required
To request a return:
- Contact us at support@fabsales.co.uk within 14 days of delivery
- Provide your order number and reason for return
- We will provide return instructions and the return address
Customer responsibility: Unless the item is faulty or incorrect
Free returns: Only if the item is defective, damaged, or wrong
We recommend using a tracked shipping service, as we are not responsible for lost return parcels.
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
Original shipping charges are non-refundable, unless the return is due to our error.
If you receive a faulty, damaged, or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos as evidence
We will offer:
- Replacement, or
- Full refund (including shipping costs)
This is in accordance with the Consumer Rights Act 2015.
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us at support@fabsales.co.uk
- Email: support@fabsales.co.uk
- Phone: 033 0113 1332
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